Cobalt Data
Enterprise · Data & Analytics · £244,000 ARR · Owner Keyur Jolapara
- Lifecycle stage
- Expansion
- Renewal
- 10 May 2027 (240 days)
- Last contact
- 2 days ago
- Last refresh
- 20 hours ago
- Previous score
- 89/100
- Assessment confidence
- High
Customer context
- Customer goal
- Standardise internal data quality reporting for 300+ analysts.
- Original purchase reason
- Analysts were maintaining conflicting quality checks per team.
- Primary use case
- Data quality monitoring and stewardship reporting.
- First-value milestone
- First shared quality scorecard — achieved in year one.
- Current success milestone
- Stewardship programme adopted by all eight data domains — 7 of 8 complete.
- Executive sponsor
- Elliot Hayes, Chief Data Officer (highly engaged)
- Day-to-day champion
- Nina Vogel, Head of Data Governance
- Stakeholders
- Eight domain stewards, Enterprise architecture
- Contract start
- 04 Jul 2024
- Renewal date
- 10 May 2027
- Expansion potential
- High. Eighth domain plus a lineage module discussed — approximately £60K ARR.
- Main blocker
- No risk. Protect the relationship and convert the expansion opportunity.
What changed?
- Product adoption 90 → 92 (+2)
- Business outcomes 88 → 90 (+2)
- Customer engagement 90 → 92 (+2)
- Support experience 86 → 88 (+2)
- Customer sentiment 92 → 94 (+2)
- Consistently strong with a clear upward trend driven by domain-by-domain rollout.
Why this matters
No risk. Protect the relationship and convert the expansion opportunity.
£244,000 ARR renews in 240 days. Recommended next action: Build the lineage module business case with the CDO before the next steering group.
Five signals
Product adoption
+2 pts92/100
Previous 90 · Weight 30% · Contribution 27.6 pts
- • Weekly active users up 9% to 284
- • All 5 key features in use across seven of eight domains
Business outcomes
+2 pts90/100
Previous 88 · Weight 25% · Contribution 22.5 pts
- • Data quality incidents down 46% year on year
- • Both agreed milestones achieved and published internally
Customer engagement
+2 pts92/100
Previous 90 · Weight 20% · Contribution 18.4 pts
- • CDO sponsors a monthly steering group
- • Customer presented results at an industry event
Support experience
+2 pts88/100
Previous 86 · Weight 15% · Contribution 13.2 pts
- • No open tickets
- • All tickets resolved inside SLA for two quarters
Customer sentiment
+2 pts94/100
Previous 92 · Weight 10% · Contribution 9.4 pts
- • Strongly positive sentiment
- • Sponsor offered to act as a reference
Six-month health history
Consistently strong with a clear upward trend driven by domain-by-domain rollout.
AI risk analysis
Deterministic, context-aware analysis generated locally from this account's signals — no external API. The service layer is isolated so a real model can be connected later.
Recommended actions
Next 7 days
- • Review every open and recent ticket with support and summarise the pattern for the customer.
Next 30 days
- • Agree a defect-prevention plan with engineering and report progress at the next review.
- • Build the expansion business case with the sponsor and align it to their budget cycle.
Activity timeline
No recorded activity yet. Log a touchpoint, draft a re-engagement message or add a task and it will appear here.