Atlas Security
Enterprise · Cybersecurity · £212,000 ARR · Owner Daniel Okoro
- Lifecycle stage
- Adoption
- Renewal
- 15 Jan 2027 (125 days)
- Last contact
- 16 days ago
- Last refresh
- 3 days ago
- Previous score
- 77/100
- Assessment confidence
- High
Customer context
- Customer goal
- Give four regional SOC teams a shared view of client reporting.
- Original purchase reason
- Regional teams were producing inconsistent client reports.
- Primary use case
- Client reporting standardisation across EMEA, US, APAC and LATAM.
- First-value milestone
- First standardised regional report pack — achieved in week 6.
- Current success milestone
- All four regions on the shared template (three of four complete).
- Executive sponsor
- Grace Lindqvist, VP Service Delivery
- Day-to-day champion
- Owen Pike, EMEA SOC Manager
- Stakeholders
- US SOC lead, APAC SOC lead, LATAM SOC lead (inactive)
- Contract start
- 15 Jan 2026
- Renewal date
- 15 Jan 2027
- Expansion potential
- Managed-service add-on discussed informally with the VP.
- Main blocker
- Healthy overall, but LATAM adoption is falling and unmeasured.
What changed?
- Product adoption 74 → 72 (-2)
- Business outcomes 78 → 80 (+2)
- Customer engagement 80 → 78 (-2)
- Support experience 78 → 80 (+2)
- Plateaued once three regions were live; the fourth region is the gap.
Why this matters
Healthy overall, but LATAM adoption is falling and unmeasured.
£212,000 ARR renews in 125 days. Recommended next action: Run a LATAM-specific enablement session and appoint a regional owner.
Five signals
Product adoption
-2 pts72/100
Previous 74 · Weight 30% · Contribution 21.6 pts
- • EMEA and US at 90% weekly active use
- • LATAM region weekly active users decreased 31%
- • 4 of 5 key features in use overall
Business outcomes
+2 pts80/100
Previous 78 · Weight 25% · Contribution 20.0 pts
- • Report production time down 40% in two regions
- • Three of four rollout milestones achieved
Customer engagement
-2 pts78/100
Previous 80 · Weight 20% · Contribution 15.6 pts
- • Sponsor engaged, LATAM stakeholder has not joined a call in 3 months
- • 16 days since last contact
Support experience
+2 pts80/100
Previous 78 · Weight 15% · Contribution 12.0 pts
- • Two low-severity tickets resolved within SLA
- • No open issues
Customer sentiment
0 pts78/100
Previous 78 · Weight 10% · Contribution 7.8 pts
- • Positive sentiment from EMEA and US
- • No sentiment data captured for LATAM
Six-month health history
Plateaued once three regions were live; the fourth region is the gap.
AI risk analysis
Deterministic, context-aware analysis generated locally from this account's signals — no external API. The service layer is isolated so a real model can be connected later.
Recommended actions
Next 7 days
- • Pull a user-level activity export and identify the top three inactive teams.
Next 30 days
- • Run targeted enablement for the unused features tied to their primary use case, then re-measure weekly active users.
Activity timeline
No recorded activity yet. Log a touchpoint, draft a re-engagement message or add a task and it will appear here.